Privacy Policy - Royal Wheels Luxury Rentals

This privacy policy describes how Royal Wheels Luxury Rentals ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our site and services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

We collect personal information that you provide to us directly when you use our services. This may include:

Identification information such as your name, date of birth, and driver's license details.
Contact information such as your postal address, email address, and phone number.
Payment information such as credit card details or other payment method information.
Information related to your rental, such as rental dates, vehicle preferences, and locations.
Information you provide when you contact customer support or interact with us.

We also automatically collect certain information when you access and use our online platform. This includes:

Usage data such as your IP address, browser type, operating system, browsing activity, and access times.
Information collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide and manage your rental services, including processing your booking, vehicle pick-up and return, and handling payments.
To communicate with you regarding your booking, provide customer support, and respond to your inquiries.
To improve our site and services, develop new offerings, and understand how our users interact with our platform.
To process transactions and prevent fraudulent activity.
To comply with legal obligations, resolve disputes, and enforce our agreements.
For marketing and promotional purposes, such as sending you information about special offers and services, where you have given your consent.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

With service providers who perform services on our behalf, such as payment processors, IT service providers, and customer support providers.
With law enforcement or other government authorities if required by law or necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
In connection with a business transaction, such as a merger, acquisition, or asset sale, subject to appropriate safeguards.
With affiliates and partners involved in providing the services you have requested, such as insurance providers.

We require these third parties to respect the security of your personal data and to treat it in accordance with the law and our instructions.

Data Security

We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of information and the purpose for which it was used.

Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information. These rights may include:

The right to access the personal information we hold about you.
The right to request correction or deletion of your personal information.
The right to object to or restrict the processing of your personal information.
The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
The right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before fulfilling your request.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to collect information about your browsing activities, understand how you use our site, and improve your user experience. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your personal information may be stored and processed in countries other than your own. When we transfer your personal information to other countries, we will take appropriate steps to ensure that your privacy rights are protected in accordance with this policy and applicable law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Royal Wheels Luxury Rentals
101 Dr. Annie Besant Road,
Floor 5,
Mumbai, Maharashtra, 400030
India